Getting web site owners to look at their content from other people’s perspective is probably the most difficult part of web design, but most important to having an effective web site. The Neilson Normal Group is a big proponent of this idea and offers many suggestions on how to do this. They have defined a process which, in my opinion, is a bit esoteric and a tool, a Customer Journey Map which may help.
I was working with someone who wanted to export some wordpress articles from a site I was working on. One of the developers found a wordpress plugin which did just that. But after following up with the requester I found that the creator of the plugin also offers that service from an external web page. Check out PrintFriendly.com if you want to print just the content of a web page.
A philosophy I’ve always held has been validated: If someone is mean to me I assume they are the one with the issue, not me, and I try to feel sorry for them instead of being angry. The validation came from the Nonviolent Communication organization.